Solving employee problems
before they happen
Links to Scott's Other Sites

Buy the Book
at Amazon

Listen to Scott’s
FREE podcasts

Read Scott’s new
book from SHRM

Solve Employee Problems Before They Start
Resolving Conflict in the Real World

Listen to Scott's interview with ClimbTalk Radio: How "EPR" Solves Employee Problems Before They Happen



Watch Scott's interview with FastLeader

Listen to Scott's interview with Brian Bushlach for the Business Briefing Podcast: Special Report: 401K Mandates & Deadlines


Read Scott's interview with Escalon


Scott interviewed by Fast Company Magazine


Read Scott's article, Emotional Intelligence: The Real Key to Success here


Read Scott's article for TRAINING INDUSTRY: How Great Leaders Address and Resolve Conflict

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker, HR consultant and employment/labor law attorney Scott Warrick boils down conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). These are the ONLY three moves you will ever need to resolve a conflict. However, because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent Communicator, since mental toughness is a critical component in resolving conflict.

“You get hired based on your technical skills.
However, you get promoted and are successful
based on your ability to relate to others.”

The formula is simple: if you can control yourself, which is Emotional Intelligence, you can learn and master EPR skills to resolve any conflict in any situation -- and build durable trust with others, in your personal life and throughout your organizations.


For bulk orders of 50+, contact Scott for a 30% discount.

What Are They Saying About Scott’s Book?

“This wonderful book is a 'must-read’ for anyone who works with people! Scott is an expert guide to help anyone effectively deal with difficult personalities and conflict not only in the workplace, but in your life's journey as a whole.”
“Scott is the first author who has taken the power and impact of Emotional Intelligence in the workplace and made it tangible and relevant. His straight-forward style strips away this facet of our behavior as theory, and gives you tools and examples of how to incorporate it into all you do regardless of your role or organizational level. It is a book that will be in my HR toolbox going forward !!”
“Scott introduces truly breakthrough concepts supported with neuroscience and made practical with methodologies, such as ‘Verbal Jeet.’”
“Scott makes a home run with the art of mastering Verbal Jeet and Emotional Intelligence.”
“Practical, relatable, easy to adopt, remember, and use. This book explains our struggles with communication and provides the tools that are proven to work from the shop floor to the board room. The secrets are here.”

Read Expanded Quotes

Words of Wisdom from Solve Employee Problems

“The Degree To Which You Will Improve Is Directly Related To How Much Pain You Can Take.”
“The human animal is the most fickle, most emotional, most dangerous animal on the planet. A human can turn on you in 17,000ths of a second. Never forget that.”
“It is impossible to resolve conflicts or have trusting relationships with Retreaters, or passive aggressives. Unfortunately, we humans are “hard-wired” to be passive-aggressive, or trolls, or bullies.”
“In short, we are still just cavemen in pants … but it is time to grow up.”

About the Author

Scott Warrick, JD, MLHR, CEQC, SHRM-SCP ( & is both a practicing Employment Law Attorney and Human Resource Professional with almost 40 years of hands-on experience. Scott uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical, entertaining and humorous style.

That is why Scott has been described as “The Comedian Trainer.”

Scott Trains Managers & Employees ON-SITE in over 50 topics … all of which can be customized FOR YOU!


Scott combines the areas of law and human resources to help organizations in “Solving Employee Problems BEFORE They Happen.” Scott’s goal is NOT to win lawsuits. Instead, Scott’s goal is to PREVENT THEM while improving EMPLOYEE MORALE.

Scott’s book, Solve Employee Problems Before They Start: Resolving Conflict in the Real World” is now published by SHRM.

Scott’s “Employment Law Videos” on the ADA, FMLA, FLSA and Harassment, “The Human Resource Professional’s Complete Guide To Federal Employment And Labor Law” & Scott’s “Do It Yourself HR Department” are favorites for anyone wanting to learn Employment Law and run an HR Department.

Scott has been named one of Business First’s 20 People To Know In HR, CEO Magazine’s 2008 Human Resources “Superstar,” a Nationally Certified Emotional Intelligence Instructor and a SHRM National Diversity Conference Presenter in 2003, 2006, 2007, 2008 and 2012.

Scott has also received the Human Resource Association of Central Ohio’s Linda Kerns Award for Outstanding Creativity in the Field of HR Management and the Ohio State Human Resource Council’s David Prize for Creativity in HR Management.

Scott’s academic background and awards include Capital University College of Law (Class Valedictorian (1st out of 233) and Summa Cum Laude), Master of Labor & Human Resources and B.A. in Organizational Communication from The Ohio State University.

For more information on Scott, just go to &